The sign in the Starbucks window reads: “We welcome Service Animals.” And, in much smaller letters, it states: “No pets, please. Thanks.” Being warm and welcoming is on brand for Starbucks so it’s no surprise that their customer signage follows suit. The message easily could have been reversed with the “No pets, please!” in large letters (and an exclamation mark added for good measure) and a smaller “we welcome service animals.” But Starbucks wisely prefers their coffee cup half full, not half empty.
When it comes to persuasive public speaking and business presentations, you should choose to use positive words. It will make you a more effective communicator.
The Starbucks sign is a great example of the power a positive tone. A positive tone enhances your ability to connect with your audiences, whoever they may be. Human brains are wired to understand and remember positive expressions better than negative expressions. Telling someone to “be still” is more effective than “don’t run.” Business directives get through better if we explain the action we want our audience to take rather than what not to do. When giving instructions for tasks, or stating policies, detailing procedures, or in countless other directives, it’s easy to slip into needless negative tones. Sometimes we do it simply because we are trying to be more serious. But compare: “You cannot sign up until Jan. 1” to “You can begin signing up Jan. 1.”
It’s simply more effective to be positive. Talking to your customers and employees in a positive tone is a simple change that over time can have a big impact. Try to catch yourself when you are using negative word choices. With practice, and over time, you will learn to speak more positively.
So don’t forget, err…I mean, please remember: Be positive. It works.
The truth is, life is a series of presentations. And if you think about it, most of those presentations are unscripted. All the world’s a stage and we’re always presenting on the go. We believe speeches should be delivered without fear and without notes so we teach simple, easy-to-remember formulas that allow you to think on the fly and put together great presentations.
You don’t get to use a teleprompter with you into a job interview, a loan application meeting, or to a business networking meeting. But public speaking doesn’t have to be scary or difficult. Check out our upcoming workshops or contact us about personal coaching to see how you can get the confidence to speak up and the skills to stand out in any situation.
You’re about to make a persuasive presentation to a cross-functional task team of your peers in a conference room with a long rectangular table. Quick – where’s the best place to sit?
The head of the table you say?
The head of the table is great for a “command-and-control” style directive, but your persuasive speech to your peers will be more effective if it is delivered as an “influence-and-include” presentation.
That means a seat in the middle of the table is your best position. The head of the table can only directly influence the people in the two seats closest to them. But the middle position can directly influence those seated on either side plus two to four people seated across from them.
From the middle position, you can more effectively use your tone subtleties, body language, eye contact and charisma to make connections and draw more people over to your point of view.
Your middle seat position also supports powerful non-verbal messages that you want to send to other meeting participants. It says that you are part of the team, you are approachable, you are open to other points of view, and that you are a collaborator. And when trying to win over your colleagues, those are pretty good messages to send.
Handshakes have been in the news a lot lately as President Trump meets with world leaders. In these interactions, there has been lots of talk about who was dominant, who was awkward, and who got it right.
Handshakes do make a difference. They set a tone for a conversation and how you do your handshake can say a lot about you. A handshake can make or break the first impression someone has of you. Because handshakes are a conscious exertion of body language and how we present ourselves, they are an important part of public speaking. And in today’s fiercely competitive business climate, how well you present yourself can make the difference in getting ahead or going home. So to succeed, it’s important that we do this basic business interaction correctly.
In the video clip below, Paul Barton shows how to do a handshake that exudes confidence and a willingness to partner with someone. Both of those qualities are crucial in most interpersonal and business settings. A proper handshake helps you send the messages you’re intending to send and it helps you to stand out in the minds of your customers, clients and business partners. So go on — shake it up!
Body language is crucial to effective public speaking. It communicates more than our words. Some experts say as much as 80% of what we communicate is done through our body language. So, it’s important that we are using our body language to communicate what we are intending to say.
When you are making a business presentation, is your body language sending signals of “command and control” or are you trying to “influence and include?” You will have more success at persuading audiences to your way of thinking if you adopt a strategy of influence and include.
In this video clip from our “Speak Up and Stand Out” workshop, Paul Barton presents some tips on using body language to help you be more a more inclusive public speaker and presenter.
By using your body language to say what we are intending to say, you can become a more powerful communicator.
Memorial Day originally was called Decoration Day and was held to honor fallen soldiers in the Civil War. Later, the holiday was expanded and today we remember all those who died in service to our nation.
Since it began, Memorial Day always has been a time for speech-making about those who have sacrificed to ensure our freedom. President Ronald Raegan, known as “the Great Communicator,” said the stirring words above in 1961, early in his political career.
We honor all those who gave the ultimate sacrifice so that we might be free.
Some people practice for an upcoming speech by reciting the speech over and over while pacing about a private room in private. They get the content down well using this method. But then they get up to do the speech and discover they have to use a handheld microphone with a long cable coming out of it. This can throw some speechmakers off their game. Some find themselves awkwardly bumping the microphone against their bodies making loud thumping sounds that annoy the audience. Others want to use notes and suddenly find themselves with paper in one hand and a microphone in the other. This makes gesturing extremely difficult.
If you’re going to make a wedding toast, a business presentation, or a public speech of any kind, find out ahead of time if you will be using a microphone. If so, practice with a microphone, or at least some object in your hand so that you get used to holding it while talking and gesturing. Arrive at your speech early and do a sound check. Get as familiar with the microphone as you can before your presentation begins.
The time you invest in practicing with a microphone will pay off in a big way once you are on stage.
I was thrilled to have Jason Taylor speak to my Effective Speaking class at The Art Institute of Phoenix last night. Jason told how he was shot in the head and put in a coma. By refusing to quit and uncovering his inner strength, Jason has been able to overcome the odds and make an amazing recovery. He is an incredible man with an incredible story and he is a great public speaker! Thanks, Jason. You are an inspiration.